Refund policy

Refund stonewalling is one of the most common complaints against paid training providers. Ours is written here in plain language, and we honour it without argument. Fees are charged in USD for live online cohorts.

Before your batch starts

Full refund of any fee paid, no questions asked and no deduction.

Within the first week of your batch

Full refund of the month’s fee if you decide the program is not right for you. Tell us by WhatsApp, phone or email — whichever is easiest.

After the first week

The current month’s fee is not refundable, because the seat and the instructor time have been committed. You will not be charged for any month you have not yet started, and there is no penalty for leaving.

If we cancel or fail to deliver

If we cancel a batch, or if we fail to deliver what is described on the program page, you receive a full refund of every dollar paid for the undelivered portion. This applies regardless of timing.

If you need to pause

Illness, family emergency, a job that changes shift, or a time-zone conflict — tell us and we will move you to a later online batch instead of taking your money for a course you cannot attend. There is no charge for transferring batches once.

How to request a refund

Email support@skillspromax.com or WhatsApp +971 50 208 3909 with your name and reference number. We will respond within three working days and process approved refunds within fourteen days. No office visit is required.

If we get it wrong

If we do not honour this policy, say so publicly and email info@skillspromax.com directly. We have published this commitment precisely so that it can be held against us.